Complaint·August 26, 2025

On 08/26/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in response to the allegation received. LPA met with general manager Michael Turner and explained the purpose of today's visit. During the course of the investigation, interviews were conducted, and documentation is reviewed. Due to no further information from the complaining party LPA is unable to determine certain information regarding the allegation such as who signed up the resident with the service as the facility was not involved in that part of that process. Per interview with staff with the general manager of the facility, the facility did not sign up the resident for the services in question, as it was only a referral the facility provided. The facility is not under contract, receive money, or involved in any other business with the outside vendor. Just the referral. Per the facility, they are not allowing the business affiliate to enter the facility any longer, and the facility has reported the situation to Adult Protective Services and the Long Term Care Ombudsman, and the Department via incident report. This allegation is unsubstantiated. Based on these observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time. This report is reviewed with Michael and a copy is provided on this day.