Incident investigation·September 30, 2025

On 09/30/2025, Licensing Program Analyst (LPA) Yi Sam Jian conducted a case management visit concerning a report of suspected abuse re ceived on 9/22/25. LPA met with administrator Matthew Turner. LPA explained the purpose of today's visit. Regarding the report, an unknown caller contacted resident R1, pretending to be from the facility and requested a money transfer. R1 provided bank information to the caller, and the money was subsequently transferred. L PA conducted an interview with the Administrator and obtained the following information: the facility submitted an incident report to Community Care Licensing (CCL) for review. According to the admission agreement, R1 and her husband—both residing in assisted living—are listed as the responsible parties. The resident’s son accompanied R1 to the facility office to report that she had shared her bank information with an unknown caller. The resident’s daughter also contacted the facility to confirm whether the facility had called R1. The facility confirmed that no such call had been made. The daughter then informed the facility that funds had indeed been transferred to the unknown caller. Facility does not contact residents by phone to collect payments, as all payments are handled through an online portal. Residents received scam calls from outside sources. Staff receive annual training on theft and loss prevention. In response to this incident, a scam prevention notice was also sent to all residents. A copy of the police report was not available, and no report number was provided, as R1 filed the report independently. No additional relevant information or documentation was available at the time of the visit. The LPA requested copies of the resident’s admission agreement (including the Theft and Loss Program notification), the resident’s medical report, care plan, and reassessment. No deficiencies cited today. Report was discussed and a copy of the report is provided.