Complaint·September 6, 2024

Regarding the allegation that facility staff failed to accord dignity in their personal relationships with other persons, the reporting party alleges that a family member was visiting resident and she was spoken to in a manner that she feels was disrespectful. Information was obtained from both sides and there is not enough specific information to determine if this happened. LPA interviewed several staff and they stated they are unaware of any incidents regarding any person being spoken to in a disrespectful manner. Allegation regarding facility not cleaning and disinfecting room due to resident having COVID, the responsible party alleges that “staff felt it was dangerous and possibly be exposed” to COVID. Facility stated that staff can clean the room as long as they are wearing the required PPE and continue as their normal schedule. Facility policy of cleaning rooms when a resident has COVID is that "the Care Provider will disinfect the apartment during the shift by replacing tissue, disposable bags when full, wiping off the surfaces in the apartment and bathroom with disinfectant wipes or by cleaning with paper towels and the spray bottle of germicidal agent." Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated . An exit interview was conducted. This report was reviewed with Katherine Raukhman, Executive Director and a copy of the report left at the facility.