Complaint·December 4, 2024

The admissions agreement regarding refunds continues indicating, " within twenty-one (21) days after the Residence has been vacated, your property has been removed from the Residence, and the Residence has been restored to its original clean condition, we will pay you a refund equal to any unused portion of your final Monthly Fee and Level of Care Fee..". Based upon interviews with staff (S2) it was found that the facility had refunded the level of care fees to R1 but had not yet refunded the monthly fees. It was found that R1's belongings had been moved out of the facility by 7/27/2024 but had not been fully refunded including the monthly fees until 10/9/2024 which goes against R1's admissions agreement. Allegation, facility did not issue refund is found to be SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. The following deficiencies were cited on 9099-D, per Title 22 Regulations, Division 6. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.