Complaint·December 10, 2024

Reporting Party claims that all expenses are owed to residents (R1 & R2) because neither resident had not physically moved into the facility. Based upon interviews with staff (S1) and outside parties (I1,I2), LPA found that R1 & R2 had a signed effective agreement and were able to move into the facility as of 7/31/2024. However, it was found that R1 & R2 voluntarily refused to move their belongings into the facility from their personal home with said effective agreement and paid community and rent fees. Lastly, document review also indicated that R1 & R2 had submitted a withdrawal letter dated 8/30/2024 to the facility however was unsigned. A second letter was submitted to the facility dated 9/2/2024 declared an outside party (I1) as residents' (R1 & R2) authorized representative. A final letter from I1 dated 9/6/2024, requested a full refund of fees. Although LPA found that the facility received inconsistent documentation for withdrawal, a request was initially submitted by residents' (R1 & R2) within the first month of rent. Again it is indicated on the signed admissions agreement, that R1 & R2 had agreed to facility admission, effective 7/31/2024 and are not owed the alleged amount. In consideration to time frame of withdrawals, the facility was found to have provided the appropriate pro-rated community fees refund amount to residents (R1 & R2). The agency has investigated the allegation and we have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies cited during today's visit.