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Inspection visit

Complaint

BUENA VISTA MANOR HOUSELicense 3856011882 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

On 05/08/2026 Licensing Program Analyst (LPA) Yi Sam Jian conducted an unannounced complaint inspection to deliver findings regarding the complaint allegations received. LPA met with co-administrator, Angie Guzman, LPA explained the purpose of the visit. Regarding the allegation that staff handled resident in a rough manner, the Department investigated and conducted interviews and reviewed documents, witness accounts from multiple residents, clients and staffs were consistent and corroborated the allegations. Regarding staff interacts inappropriately with residents, the Department investigated and conducted interviews and reviewed documents, witness accounts from multiple residents, clients and staffs were consistent and corroborated the allegations. The Department determined that the preponderance of evidence standard has been met, therefore the allegations above are found to be SUBSTANTIATED. The deficiency is cited in accordance with California Code of Regulations, Title 22 Division 6, Chapter 8 and is noted on the attached LIC 9099-D. Failure to correct the deficiencies may result in civil penalties. Report was discussed with co-Administrator, and Appeal Rights provided

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87468.1(a)(1)Type B

    Dignity in personal relationships

    Personal Rights of Residents(a)(1)To be accorded dignity in their personal relationships with staff. This requirement was not met, as evidenced by records review, interviews with clients, residents, and staffs indicating that facility staff handled residents in a rough manner

  • 87468.1(a)(3)Type B

    Protection from punishment and intimidation

    Personal Rights of Residents(a)(3)To be free from punishment, humiliation, intimidation. This requirement was not met, as evidenced by records review, interviews with clients, residents, and staffs indicating that facility staff interacted inappropriately with residents.

FAQ · About this visit

Common questions about this visit

What happened during the May 8, 2026 inspection of BUENA VISTA MANOR HOUSE?

This was a complaint inspection of BUENA VISTA MANOR HOUSE on May 8, 2026. 2 citations were issued: 2 Type B.

Were any citations issued to BUENA VISTA MANOR HOUSE on May 8, 2026?

Yes, 2 citations were issued (0 Type A, 2 Type B). The first citation was for: "Personal Rights of Residents(a)(1)To be accorded dignity in their personal relationships with staff. This requirement wa..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.