complaint·April 28, 2025

Administrator was not directly present in the resident room when the incident took place but did respond and was present to intervene and did overhear the loud voices and strained conversation at that time. It was learned that the police were called and were present to look into this matter since physical violence was alleged at that time. Based on a review of the forms and documents conducted, it was learned that law enforcement did not have sufficient evidence to support the allegations of physical violence and did not take any further actions against any parties that were present during the time of this incident. In addition, law enforcement did not find any evidence that violations were being carried out against the personal rights and dignity of any facility residents at that time. It was learned that law enforcement did not find any evidence that any person, staff or family member, were speaking in a tone or manner which was deemed to be inappropriate at that time. Based on a review of the facility forms and documents, it was learned that the incident reports were filled out and contained all of the required details in relation to this incident which took place in the early part of January 2025. This information was compared to the testimonies of all persons who were present at that time and it was observed to conform to their accounts of the events that took place at that time. Based on a review of the facility medication administration records, it was learned that the medications for R1 were being properly ordered, documented, and dispensed at this time. Based on interviews conducted, it was learned that persons close to R1 felt that this facility was doing their best to meet the demands for R1 even though they felt that it was challenging at times. It was learned that these persons were content with the care and supervision that was being provided to R1 at this time and did not have any complaints. As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegations finding of Unsubstantiated meant that although the allegations may have happened or were valid, there was not a preponderance of the evidence to prove that the alleged violations occurred. There were no deficiencies observed or cited at this time. Exit Interview