complaint·August 27, 2021

The facility did not start documentation for residency, R1 was out of the county and the Licensee was unable to do a pre-assessment, but was able to review the Physician's report and intended on completing the paper work when R1 arrived with family. The facility did they receive any of the monies paid to the placement agency and therefore is not responsible for repaying or refunding any fees paid to the placement agency. "This agency has investigated the complaint alleging the " Staff refused to issue a refund ." The complaint is unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis." An exit interview was conducted a copy of this report was provided