complaint·April 25, 2022

Based on a review of the forms and documents provided by this facility for the call logs and response times of the facility staff, it was learned that facility staff did not respond in a timely manner. Call logs dating back to November 2021 until January 2022 revealed that facility residents would sometimes have to wait up to 20 minutes before facility staff were able to respond to their calls for assistance. In addition, there were response times from facility staff which even exceeded 30 minutes before responding to the call buttons from the residents. Based on interviews conducted during the course of this investigation, it was learned that assistance with residents that needed assistance with laundry was neglected at that time. It was learned that due to the shortage of facility personnel, residents' clothes, linens, and bedding were not properly washed and sanitized, as stated on their assessments, upon admission into this facility. As a result of this investigation, this LPA found the allegations to be SUBSTANTIATED - A finding that the complaint was Substantiated meant that the allegation was valid because the preponderance of the evidence standard had been met. The following deficiencies were cited on the following LIC 9099-D pursuant to Title 22 Rules and Regulations, Division 6 and Health and Safety Codes. Appeal rights were printed, reviewed, and a copy was left with the facility designated Administrator at this time. Exit Interview . Based on interviews conducted, facility residents did not feel that the facility staff were inappropriate when around providing care to them and felt safe at this facility at this time. Based on a review of the forms and documents submitted into CCL from this facility, it was learned that all cases of COVID positive staff and residents were properly reported in a timely manner. Upon receipt of this information, CCL staff would document the report and a follow up call would be made out to this facility. This call was made in order to make sure that this facility was following the proper policies and procedures as outlined in the mandates from the California Department of Public Health and the Center for Disease Control. All calls were documented in the CCL system when reported by this facility and its personnel. As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred. There were no deficiencies observed or cited at this time. Exit Interview