complaint·October 18, 2024

On 10-18-24, Licensing Program Analyst (LPA) Kesha Lewis arrived unannounced to continue a complaint investigation for the allegations noted above. LPA met with Administrator Marie Arbios and explained the purpose of the visit. LPA requested a copy of facility's admission agreement and other pricing structure documentation. The facility was able to provide detailed information and show written policy about what is to be done when there is a price increase for the facility. LPA finds the facility followed the policy in the incidentsnotifiing resident on the price increase. Therefore, this complaint is UNSUBSTANTIATED. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted. copy of report given.