complaint·July 2, 2025

Interviews further revealed that this rate change was proposed to raise from $6000 to $8000 and up to $9000 for both R1 and R2. Additionally, it was determined through interview that Licensee did not provide a formal written notice of a rate increase for level of care per regulatory requirements. As a result, the preponderance of evidence standard is met, and this allegation is SUBSTANTIATED. Citation is issued under Title 22, Health and Safety Codes, Chapter 3.2, and noted on LIC 9099D. An exit interview was conducted with Administrator and a copy of this report was provided. Appeal rights provided. LIC 811 provided. Observations conducted revealed staff attending to various needs of residents in care including assistance with activities of daily living, toileting, medications, and meal assistance. Additionally, observations revealed staff checking on resident approximately every hour to ensure needs met. As a result, there is a not a preponderance of evidence to conclude licensee is not providing sufficient staffing to meet resident needs, therefore, this allegation is UNSUBSTANTIATED. Allegation: Licensee does not ensure safe, healthful, and comfortable accommodations for residents. LPA conducted interviews, record reviews, and observations as noted above. Based on interviews and observation, it was revealed facility staff provides required accommodations including necessary bedroom furniture and other furnishing throughout the facility. Additionally, it was revealed that facility maintains the securing of medications, sharp objects, and other dangerous items. LPA observed water pitcher for R1 in place and staff assisting R1 with obtaining water. Appropriate bed linen was noted in place on all beds as well as a storage for additional supply. Additional interviews conducted did not reveal any corroborated statements or evidence regarding lack of safe, healthful, and comfortable accommodations for residents. As a result, the preponderance of evidence standard is not met, and this allegation is UNSUBSTANTIATED. Allegation: Staff made inappropriate comments about a resident. LPA conducted interviews, record reviews, and observations as noted above. Based on record reviews and observation, there was no evidence revealed that staff made inappropriate comments about a resident. Interviews conducted with staff and residents did not reveal corroborated statements or other evidence to conclude staff made inappropriate comments about a resident. Observations conducted did not reveal inappropriate comments made by staff to residents. As a result, the preponderance of evidence standard is not met, and this allegation is UNSUBSTANTIATED. A finding of unsubstantiated means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Administrator and a copy of this report was provided. Appeal rights provided.