complaint·December 17, 2021

Based on a tour of the facility, it was observed that there were several posters with information about the Long Term Care Ombudsman present throughout. It was observed that the relevant information for reporting and submitting complaints and concerns to the office of the Ombudsman was present and available. Based on interviews with facility residents, it was learned that all resident rooms were locked with a key. This key was under the ownership of the facility resident and they were allowed to come and go as they pleased during the day and up until normal business hours. Interviews revealed that they did not feel hindered in their movements nor were they restricted by facility personnel. Based on interviews with facility residents, it was learned that meals were served promptly with alternatives if desired. It was learned that dining could be done so in the main dining hall or in a resident's room if he/she chose to do so. Tray service would be provided if a resident did not feel like going out to eat in the main dining area. Interviews revealed that there was a variety to the meals that were being served and was adequate to meet the needs of the residents at this time. A review of the facility's theft/loss policy was conducted from the program that was submitted. A review of all incident reports, involving theft/loss, was conducted dating back to the beginning of the year from January of 2021. It was learned that there have not been any reported thefts/loss stemming from resident reports since that time frame. This agency has investigated the complaint allegation(s). This agency has found that the complaint was UNFOUNDED, meaning that the allegation(s) were false, could not have happened and/or was without a reasonable basis. This agency has therefore dismissed the complaint. There were no deficiencies observed or cited during today’s complaint visit. Exit Interview