complaint·March 28, 2024

It was stated by facility staff that they attempted to work with R1’s responsible party to obtain additional services from outside sources such as home health and hospice but ultimately was denied by the responsible party. Based on records review, the facility conduct an initial Needs and Services plan based on assessment conducted prior to moving to the facility. The facility conducted a 30-day Needs and Services plan to reflect the current needs for the resident. A 3 rd Needs and Services plan was developed to reflect the current needs of the resident after they came back from the Skilled Nursing Facility. It was learned that the physician recommended that R1 consider going into a Long-Term Care facility. Multiple attempts were made with the facility and the responsible party to get a higher level of care but did not successfully obtain any services due to R1 and their responsible party moving. Based on the information gathered during the course of this investigation, it is unclear whether the facility staff did not follow the needs and services plan. As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred. There were no deficiencies observed or cited at this time. An exit interview was conducted, a copy of the 9099 and 9099-C was provided to the facility.