Skip to main content
ReadyRule homepageReadyRule

Inspection visit

Complaint

COURTYARD AT RIO LAS PALMAS, THELicense 392700640
Clean visit · 0 citations

Inspector’s narrative

What the inspector wrote

Allegation: Facility is operating outside of license terms and conditions. Based on records reviewed the facility is operating within the scope of the license. The information provided in the Physician's reports and hospice notes for the residents in question does not support the alleged. The residents were on hospice and were receiving service from the hospice agency. The mandate to report information is required during the time of employment and is not to be used as retaliation. The allegation is unsubstantiated. Allegation: Staff overcharged resident in care. Records reviewed confirm that the facility is charging for services provided based on assessments. The information reviewed outline the needs and services for each resident reviewed and is up-to-date. The alleged misconduct was an agreement between the resident /resident's family and the facility to place a hold on the apartment until that resident was ready to return from her medical emergency and back to baseline. The allegations are unsubstantiated.

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87465(a)(5)Type B

    Limit staff assistance with self-administered drugs

    87465(a)(5) Incidental Medical and Dental Care Services. (a) A plan for incidental medical and dental care shall be developed by each facility.(5)the licensee shall assist residents with self administered medications as needed. This requirement is not met as evidenced by: Based on records reviewed, LPA reviewed medication administration records and confirmed that the facility was unable to locate the missing medication. This poses a potential health and safety risk to residents in care.

  • 87217(b)Type B

    Facility must safeguard entrusted cash and valuables

    Every facility shall take appropriate measures to safeguard residents' cash resources, personal property and valuables which have been entrusted to the licensee or facility staff. This requirerment was not met as evidenced by:Observation and records reviewed the facility failed to maintain records of accounts of resident's personal property.

FAQ · About this visit

Common questions about this visit

What happened during the April 3, 2026 inspection of COURTYARD AT RIO LAS PALMAS, THE?

This was a complaint inspection of COURTYARD AT RIO LAS PALMAS, THE on April 3, 2026. The inspection found no deficiencies and no citations were issued.

Were any citations issued to COURTYARD AT RIO LAS PALMAS, THE on April 3, 2026?

No citations were issued during this inspection. The facility was found to be in compliance with all applicable regulations.

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

Share this reportEmail

Next steps

If this is your facility,claim this pageand correct anything the record gets wrong. Free.

Researching this visit professionally?Book a 15-minute calland we will walk through what we have on file.

Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.