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Inspection visit

complaint

DIAMOND CARE INC.License 3927007212 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

The allegation that the Staff did not follow proper admission procedures, was investigated via record review. In 1 of 2 admission agreements reviewed by the LPA the admission agreement that was missing a refund conditions section and contained prohibited terms: requiring advance notice of termination of the contract regardless to the death of the client. Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations is being cited on the attached LIC 9099D. Per Title 22. An exit interview was conducted, the report was read and a copy given to the staff. Appeal rights were provided. The allegation that staff did not provide adequate food service to resident(s) in care, was investigated by a record review and interviews of clients, staff, and responsible parties to the clients. There is conflicted statements being made about the claim. The menu receives input from the clients, and is generally reflected In the available foods. The staff report to be responsive to requests for alternative choices in food and taking measures of supplementing special and requested diets, while some concerns were raised about the documentation of follow through on specific food service requests that were medically necessary. The LPA observed that residents do not have immediate food access, it is stored locked in a garage and requires staff to be intermediary to all meals and snacks. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, the report was read and a copy given to the administrator. Appeal rights were provided.

Citations

6 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87303(I)Type A

    87303(I) Maintenance and Operation (i) Facilities shall have signal systems which shall meet the following criteria: (A) Operate from each resident's living unit. This requirement was not met as evidenced by: Based on observation and interview, Licensee did not ensure a working call system operating in room #E. This posed an immediate health and safety risk to residents in care.

  • 87309(a)Type A

    87309(a) Storage Space and Access. (a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage. This requirement was not met as evidenced by: Based on observation, side door leading to storage area for chemicals was unlocked with no supervision within area present, this posed an immediate health and safety risk to residents in care.

  • 87468.1(a)(2)Type B

    87468.1(a)(2) Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2)To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement was not met as evidenced by: Based on observation and interview, wheelchair ramp at entry of room #5 is steep and presents a challenge when exiting room for R1. This poses a potential health, safety, and resident rights risk to residents in care.

  • 87468(c)Type B

    87468(c) Personal Rights. (c) Licensees shall prominently post personal rights, nondiscrimination notice, and complaint information in areas accessible to residents, representatives, and the public. This requirement was not met as evidenced by: Based on observation, Licensee did not ensure resident rights and non-discrimination notice posted for resident and visitor viewing. This poses a potential health, safety, and resident rights risk to residents in care.

  • 87507(g)(5)(A)Type B

    87507 Admission Agreements (g) Admission agreements shall specify the following: (5) Refund conditions. (A)Facility policy concerning refunds, including the conditions under which a refund for advanced monthly fees will be returned in the event of a resident’s death, pursuant to Health and Safety Code section 1569.652. This requirement was not met as evidenced by:Record review and interview of the administror detailing a refund not being issued following procedures outlined in regulation.Which posed a potential risk to health saftey or violation of the clients rights of residents in care.

  • 87507(h)(1)Type B

    87507 Admission Agreements(h) The admission agreement shall not contain the following:(1) Any provision that is prohibited from being included in the admission agreement.This requirement was not met as evidenced by: Record review and interview of the administrator detailing specific terms: (87507 (i)The admission agreement shall not require advance notice for its termination upon the death of the resident.)Which posed a potential risk to health saftey or violation of the clients rights of residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the July 28, 2025 inspection of DIAMOND CARE INC.?

This was a complaint inspection of DIAMOND CARE INC. on July 28, 2025. 2 citations were issued: 2 Type B.

Were any citations issued to DIAMOND CARE INC. on July 28, 2025?

Yes, 2 citations were issued (0 Type A, 2 Type B). The first citation was for: "87303(I) Maintenance and Operation (i) Facilities shall have signal systems which shall meet the following criteria: (A)..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.