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Inspection visit

Follow-up

DIAMOND CARE INC.License 3927007214 citations on this visit
4 citations recorded

Inspector’s narrative

What the inspector wrote

On 7-28-25 at 1:15pm, Licensing Program Analysts (LPAs) Michael Bilger and Noel Wolf Petersen arrived unannounced to conduct a case management visit. LPAs met with lead medical assistant Cierrah Warren and explained the purpose of the visit. Administrator Carie Snodgrass arrived and was present briefly before departing. Case management consisted of a physical plant tour and interviews with various residents and staff. LPAs toured various areas of facility including common areas, resident rooms, kitchen areas, office space area, and outside of the facility. During today’s case management, the following physical plant observations were noted: (1) Door leading to room storing chemicals on the side of site 100 was unlocked and accessible to residents in care, (2) Facility is a residential care facility for the elderly licensed for 16-bed capacity, and required to maintain a working signal system for residents in care. Based on observation and interview, it was revealed that residents occupying room #E did not have access to the call system and did not have an alternative way to signal for assistance. (3) LPAs observed a ramp at the entry way of room #5 to be steep. {Cont. on LIC 809C} An interview conducted with resident1 (R1) who occupies this room revealed that attempting to leave the room presents with difficulty due to the nature of the steep ramp, (4) LPAs observed resident rights poster and non-discrimination notice not posted for resident viewing in site 100. Based on observations and interviews conducted, citations are issued and noted on LIC 809D. An exit interview was conducted with lead medical assistant and a copy of this report was provided. Appeal rights provided.

Citations

6 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87303(I)Type A

    87303(I) Maintenance and Operation (i) Facilities shall have signal systems which shall meet the following criteria: (A) Operate from each resident's living unit. This requirement was not met as evidenced by: Based on observation and interview, Licensee did not ensure a working call system operating in room #E. This posed an immediate health and safety risk to residents in care.

  • 87309(a)Type A

    87309(a) Storage Space and Access. (a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage. This requirement was not met as evidenced by: Based on observation, side door leading to storage area for chemicals was unlocked with no supervision within area present, this posed an immediate health and safety risk to residents in care.

  • 87468.1(a)(2)Type B

    87468.1(a)(2) Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2)To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement was not met as evidenced by: Based on observation and interview, wheelchair ramp at entry of room #5 is steep and presents a challenge when exiting room for R1. This poses a potential health, safety, and resident rights risk to residents in care.

  • 87468(c)Type B

    87468(c) Personal Rights. (c) Licensees shall prominently post personal rights, nondiscrimination notice, and complaint information in areas accessible to residents, representatives, and the public. This requirement was not met as evidenced by: Based on observation, Licensee did not ensure resident rights and non-discrimination notice posted for resident and visitor viewing. This poses a potential health, safety, and resident rights risk to residents in care.

  • 87507(g)(5)(A)Type B

    87507 Admission Agreements (g) Admission agreements shall specify the following: (5) Refund conditions. (A)Facility policy concerning refunds, including the conditions under which a refund for advanced monthly fees will be returned in the event of a resident’s death, pursuant to Health and Safety Code section 1569.652. This requirement was not met as evidenced by:Record review and interview of the administror detailing a refund not being issued following procedures outlined in regulation.Which posed a potential risk to health saftey or violation of the clients rights of residents in care.

  • 87507(h)(1)Type B

    87507 Admission Agreements(h) The admission agreement shall not contain the following:(1) Any provision that is prohibited from being included in the admission agreement.This requirement was not met as evidenced by: Record review and interview of the administrator detailing specific terms: (87507 (i)The admission agreement shall not require advance notice for its termination upon the death of the resident.)Which posed a potential risk to health saftey or violation of the clients rights of residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the July 28, 2025 inspection of DIAMOND CARE INC.?

This was a other inspection of DIAMOND CARE INC. on July 28, 2025. 4 citations were issued: 2 Type A (serious) and 2 Type B.

Were any citations issued to DIAMOND CARE INC. on July 28, 2025?

Yes, 4 citations were issued (2 Type A, 2 Type B). The first citation was for: "87303(I) Maintenance and Operation (i) Facilities shall have signal systems which shall meet the following criteria: (A)..."

What type of inspection was this?

This was a other inspection. other inspections are conducted by CCLD as part of their licensing oversight.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.