complaint·August 23, 2023

On 8-23-23 at 10:10am, Licensing Program Analysts (LPAs) Michael Bilger and Arvin Villanueva arrived unannounced to open and investigate the complaint allegation noted above. LPAs met with lead caregiver Maria Marcos and explained the purpose of the visit. Administrator Khanh Farkas was notified of LPAs visit and purpose and arrived at 3:00pm. During the investigation for this complaint, LPAs reviewed Department records including Guardian Employee Roster to determine fingerprint clearance eligibility. LPA also reviewed LIC 500 staffing roster, and staffing records for Staff1 (S1), S2, S3, S4, and S5.. Based on record reviews, it was determined that S2 was officially hired as staff on 10-16-22 and a fingerprint clearance date of 7-31-22 and associated with facility. Upon further record review it was determined that S5 is associated with other licensed facilities, but not associated with Aspire Residential Care, LLC at this time, and working in facility since 7-12-23. All other staff reviewed have verified fingerprint clearances. As a result, the preponderance of evidence standard is met and this allegation is SUBSTANTIATED. A citation is issued under Title 22, Division 6. A civil penalty in the amount of $500 is issued in addition to the citation. An exit interview was conducted with Khanh Farkas and a copy of this report was provided to Khanh. Appeal rights provided.