complaint·February 24, 2022

result in bruising and marks on R1's person. These marks and bruises were not the result of facility personnel mishandling or mistreating R1 as gathered through interviews and admissions. Based on interviews and information gathered during the course of this investigation, it was learned that R1 had a durable power of attorney granted to R1's responsible party. It was learned that it was the responsibility of this responsible party to navigate R1's health care plan and make the necessary arrangements and appointments for R1's medical, dental, and vision needs. From statements and information gathered, appointments were previously set up but were not attended to by R1 since R1 refused the appointment and missed it. This has taken place on more than one appointment. Based on interviews and information gathered during the course of this investigation, it was learned that R1 was, for the most part, content with her residency at this licensed care home. It was learned from R1 that there weren't any feelings of fear or discomfort with the level of care being provided at this time. As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred. There were no deficiencies observed or cited at this time. Exit Interview