complaint·November 3, 2023

LPA’s review of housekeeping tasks schedule revealed rooms are scheduled to be clean on specific days which includes deep cleaning in various rooms as necessary. LPA’s observation revealed a presence of adequate housekeeping staff performing cleaning duties. LPA also observed various resident rooms to be adequately cleaned with no foul odors or stains on walls and floors within resident rooms and throughout facility. As a result, there is not a preponderance of evidence to conclude facility staff are not cleaning residents’ rooms. Therefore, this allegation is UNSUBSTANTIATED. Allegation: Facility staff stole residents’ personal property. LPA conducted interviews and record reviews as stated above. Based on interviews, it was revealed that residents are presented with the option to inventory items upon admission and thereafter. Additionally, interviews did not reveal any corroborated statements of facility staff stealing residents’ personal property. Interviews conducted with residents further revealed all items were accounted for within resident rooms. As a result, the preponderance of evidence standard is not met, and this allegation is UNSUBSTANTIATED. Allegation: Facility staff are not ensuring that residents have toilet paper in their rooms. LPA conducted interviews, record reviews, and facility observations as stated above. Based on interviews, it was revealed that toilet paper and other related necessary personal supplies are provided to residents regularly and per request. LPA facility observations further revealed toilet paper on holders and additional supply of toilet paper on countertops in various resident bathrooms. LPA’s observation of housekeeping supplies closet revealed an adequate amount of toilet paper on hand. As a result, there is not a preponderance of evidence to conclude facility staff are not ensuring residents have toilet paper in their rooms, therefore, this allegation is UNSUBSTANTIATED. Allegation: Staff are denying food to residents. LPA conducted interviews, record review, and facility observations as stated above. Based on interviews conducted, there were no corroborated statements of facility staff denying food to residents. Observations by LPA revealed adequate amounts of food supply in kitchen for the resident current census. Observations also revealed residents receiving food items which matched the menu items for the given days. Interviews conducted revealed that the facility makes available and provides additional food items to residents upon request prior to and after scheduled mealtimes. Furthermore, interviews did not reveal corroborated statements of residents being denied food for any reason. As a result, there is not a preponderance of evidence to conclude staff are denying food to residents, therefore, this allegation is UNSUBSTANTIATED An exit interview was conducted with Lucky Kaur and a copy of this report was provided to Lucky. Appeal rights provided.