complaint·March 25, 2024

Allegation: Facility staff is serving residents' meals too cold. The department reviewed the food temperature record with the desired temperatures and actual food temperatures for three meals daily. The records reviewed indicated that the facility's kitchen is maintaining the desired temperatures according to regulatory requirements. Some residents interviewed confirmed that the facility is serve hot food to their expectation and other say the food is "warm; not cold and not hot." The department has investigated the allegations and determined them to be unsubstantiated. There is not a preponderance of evidence to conclude the allegations are factual, therefore, these allegations are UNSUBSTANTIATED.