complaint·August 28, 2024

Allegation: Staff are not meeting residents diapering needs. ADL schedules were compared to the service plans and all residents who require the assistance with changing briefs are being assisted according to the times listed. Some residents are scheduled for every two hours or as needed and some more often. Based on records reviewed and observation the residents in memory care and assisted living side are being changed to meet their incontinence needs. The department was unable to establish a time that the residents on either side were not changed the records support the service plans reviewed by the department. The allegation is unsubstantiated. Allegation: Staff are not meeting residents laundry needs . The investigation into this matter included an inspection of the laundry area and residents rooms including the clothes hampers. Based on inspection and observation the facility is providing assistance with laundry the facility has scheduled times for residents to expect their laundry to be completed. The laundry area is well maintained and has the expected bundles of clothing that is either clean and being folded or dirty and waiting to be cleaned. The residents' clothes are marked with their initials. The allegation is unsubstantiated. Allegation: Staff did not ensure the facility was free of mold. Based on records reviewed and inspections of the facility the department was unable to identify an area that had mold the facility has a shower located on the second floor that was holding moisture after a resident showered. The resident was taking a shower for one hour and had to be redirected about showering. The moisture made the bathroom humid but did not create mold. The facility addressed the moisture problem with ventilation and cleaning. No mold was observed by the department on inspection. The allegation is unsubstantiated. As a result of this investigation, this Department finds the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted with Administrator