complaint·June 5, 2025

Allegation: Staff did not assist resident in a timely manner. Based on interviews and record reviews, it was revealed that R1 has been experiencing changes in condition and has been increasing in verbal repetition, confusion and making allegations of missing items. The family has been made aware of the situation as well as the primary care physician. On 4/11/2025, Stockton Police officers conducted a welfare check (report number P250990565) and determined that R-1's welfare is not compromised. Allegation: Staff do not safeguard resident's personal belongings. The department reviewed the inventory record of R-1 and was able to match items from the list to actual items, however the counts were off for undergarments and socks. R-1 has been alleging that items are missing and will report these missing items to staff. Staff will locate these items and show R-1 that the items are not missing. Allegation: Staff are not assisting resident with grooming. Records reviewed and in-person visits by the department confirmed that R-1 has been receiving assistance with daily living hygiene and has been seen by the Podiatrist on a regular bases monthly. The Podiatrist is scheduled quarterly. However, R-1 has refused treatment for the last three months. As a result, it is determined that there is not a preponderance of evidence to prove these allegations occurred, therefore, this allegation is UNSUBSTANTIATED. An exit interview was conducted