complaint·April 2, 2026

Allegation: Staff do not meet resident’s incontinence needs. Based on interviews and records reviewed including daily records documenting each resident’s ADL status, including bathing, grooming, laundry, and linen changes. Notes also reflect any refusals and subsequent rescheduling efforts, consistent with the resident’s rights and preferences. Allegation: Staff do not safeguard resident’s personal belongings. Interviews with residents and review of the LIC 621 – Resident Personal Property and Valuables Inventory the facility updates form to reflect items reported or verified by the resident. Documentation demonstrates compliance with residents’ rights regarding property protection and inventory accuracy. Allegation: Staff verbally assault resident. Interviews conducted and records reviewed including entries documenting observable changes in behavior, mood, medical condition, or other matters pertinent to the resident’s care needs. Notes indicate staff interventions and follow-up actions. All resident interviewed denied staff verbally abusing residents. Allegation: Staff did not prevent resident from being hit in an aggressive manner by another resident. Based on records reviewed and interviews conducted the facility has intervened with aggression between residents. The incidents are reported and intervention techniques are used to assist the residents in alterative interactions. As a result, it is determined that there is not a preponderance of evidence to prove these allegations occurred, therefore, this allegation is UNSUBSTANTIATED. An exit interview was conducted