complaint·September 22, 2025

Allegation: Resident is being charged for services not provided. Based on records reviewed and observation the facility was establishing a plan of action for the R1 to be successful in orienting to the new environment. R1 did not have a primary care physician and therefore made the information on the physician's report to be generic and not reflective of the true needs of R1. The facility had to provide the family with updated information as that information was learned about R1. As such, the allegations listed are UNFOUNDED. The department has determined that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.