complaint·August 18, 2023

Continued from LIC 9099... The allegation of facility staff did not prevent resident from sexually abusing another resident in care is UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means that although the allegation may have happened, the preponderance of evidence does not prove it. Allegation 2: Licensee does not ensure there is Internet access available to residents LPA Jensen interviewed the Administrator who advised that there was an internet outage for a couple of days through the provider AT&T. The Administrator showed LPA Jensen a transcript of an online chat with the internet provider stating they will receive bill credit as a result of the outage. The Administrator showed LPA Jensen the facility's online internet account and LPA Jensen verified the facility has this recurring expense set up with autopay thereby making it unlikely that there were any delinquent payments. LPA Jensen interviewed R3 who confirmed the facility has internet access but "sometimes they watch a movie and the internet gets tired and shuts off." R3 was unable to state how often or when that has happened. Based on the records reviewed and interviews conducted the allegation of Licensee does not ensure there is Internet access available to residents is UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means that although the allegation may have happened, the preponderance of evidence does not prove it. No deficiencies were observed during the course of this investigation. An exit interview was conducted and a copy of this report and appeal rights were provided. Continued from LIC 9099A... A finding of unfounded means that the allegation is false, could not have happened, or is without a reasonable basis. Allegation 2: Facility staff mismanaged clients medication LPA Jensen interviewed the Administrator who advised that on the date in question, 5/5/23, R1 and Resident 3 (R3) were having a heated verbal disagreement over art supplies in the morning. When it was time for the medication pass R1 took her medication and R3 refused her medication because she was angry and wanted personal space. After a few hours she agreed to take her medication. The facility faxed the physician who promptly responded there were no concerns as it was only a few hours late. LPA Jensen reviewed R3's MAR and verified that medication has been administered as prescribed on all occasions other than 5/5/23. LPA Jensen reviewed the fax sent to the physician regarding this matter and the records support the Administrator's explanation. LPA Jensen interviewed R3 who denied ever having an issue receiving medication as prescribed. No deficiencies were observed as a result of this complaint investigation. An exit interview was conducted and a copy of this report was given.