complaint·January 21, 2026

This agency has investigated the complaint allegation(s). This agency has found that the complaint was UNFOUNDED, meaning that the allegation(s) were false, could not have happened and/or was without a reasonable basis. This agency has therefore dismissed the complaint. There were no deficiencies observed or cited during today’s complaint visit. Exit Interview It was learned that R1 was eventually moved out of R1's room so that R1 could be present amongst the other residents and facility staff since R1 was unable to independently move around freely without any assistance from R1's bedroom. It was learned that this was conducted so that R1 would not be isolated due to the physical limitations for R1 at this time. Based on interviews, it was learned that R1 had been occupying this living room area as R1's bedroom for about a month now. It was learned that care and supervision was provided to R1, in terms of ADLs, within this living room area. It was learned that facility staff would put up dividers to shield R1 for privacy when this was being performed. This living room has never been cleared to be able to have a resident occupy it as a resident bedroom at any point in time. As a result of this investigation, this LPA found the allegation to be SUBSTANTIATED - A finding that the complaint was Substantiated meant that the allegation was valid because the preponderance of the evidence standard had been met. The following deficiencies were observed and cited on the following LIC 9099-D pursuant to Title 22 Rules and Regulations, Division 6 and Health and Safety Codes. A civil penalty in the amount of $500 was assessed for this violation on the following LIC 421 IM. Appeal rights were printed and a copy was left with the facility designated House Manager at this time. Exit Interview