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Inspection visit

complaint

CRYSTAL CREEK SENIOR LIVINGLicense 3927015761 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

On 01/21/26, Licensing Program Analyst (LPA) Kesha Lewis made an unannounced visit to this facility to deliver findings for the above allegations. LPA identified herself upon arrival, stated the purpose of the visit. LPA met with Angela Ringu and a brief interview followed. LPA toured the facility. LPA learned the facility will be installing shower Despensers and updating the facility’s admissions agreement starting March 1st. Based on interviews and document review the facility did not provide body soap to residents therefore the allegation Staff do not ensure residents have adequate hygiene supplies is SUBSTANTIATED. The Department has determined, based on the preponderance of the evidence obtained during this investigation, that the allegation is substantiated. The following deficiency is cited per California Code of Regulations, TITLE 22. Exit interview was conducted with facility staff. Appeal Rights were issued, and a copy of this report was given.

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87307(a)(3)Type B

    87307 Personal Accommodations and Services (a) Living accommodations and grounds shall be related to the facility's function. The facility shall be large enough to provide comfortable living accommodations and privacy for the residents, staff, and others who may reside in the facility. The following provisions shall apply:(3) Equipment and supplies necessary for personal care and maintenance of adequate hygiene practice shall be readily available to each resident. The resident may provide the following items; however, if the resident is unable or chooses not to provide them, the licensee shall assure provision of: Based on interviews and document review the facility did not provide body soap to residents per the admissions agreement. This poses a potential risk for residents in care.

  • 87307(e)(1)Type A

    87307 Personal Accommodations and Services(e) The licensee shall supervise residents as needed and as determined by the resident's appraisal pursuant to Section 87457, Pre-Admission Appraisal or Section 87463, Reappraisals, when residents are in proximity to or when there is use of the following items:(1) Ranges, ovens, heaters, fireplaces, wood stoves, inserts, and other heating devices. Based on interviews and observation of R1's heater it has no safety measures in place. This poses a potential safety risk to residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the January 21, 2026 inspection of CRYSTAL CREEK SENIOR LIVING?

This was a complaint inspection of CRYSTAL CREEK SENIOR LIVING on January 21, 2026. 1 citation were issued: 1 Type B.

Were any citations issued to CRYSTAL CREEK SENIOR LIVING on January 21, 2026?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "87307 Personal Accommodations and Services (a) Living accommodations and grounds shall be related to the facility's func..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.