complaint·March 24, 2026

Allegation 4: Staff do not distribute residents' medications as prescribed is UNSUBSTANTIATED, based on records reviewed R1 received all medication that was prescribed to them. Allegation 5: Staff confined resident to room is UNSUBSTANTIATED, based on interview with reporting party. They stated on multiple occasions they leave the facility to go to the taco truck and based on observation when LPA arrived at the facility R1 was outside in the parking lot with other residents. Allegation 6: Staff do not safeguard resident's mail is UNSUBSTANTIATED, based on interviews with staff there is only one person that handles mail for the facility and they pass the mail out to the residents. Allegation 7: Staff do not serve residents food of good quality is UNSUBSTANTIATED, based on observations and records reviewed the facility is providing food that is within regulation. Allegation 8: Staff do not have medication training is UNSUBSTANTIATED, based on records review all staff that handle medication has the required training. A finding that the complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, and a copy of this report was provided.