Complaint·May 5, 2026

Additional staff interview regarding dietary needs also confirmed staff is not consistently adhering to dietary needs. As a result, the preponderance of evidence is met and this allegation is SUBSTANTIATED. Citation is issued under Title 22, Division 6 and noted on LIC 9099D. An exit interview was conducted with Director of Wellness and a copy of this report was provided. LIC 811 and Appeal rights provided. Further interviews conducted revealed that although residents may engage in some form of inappropriate interactions within dining room and other areas within the facility, facility staff are available to redirect and prevent further escalations. Additionally, interviews conducted did not reveal any corroborated statements from staff not preventing inappropriate interactions between residents. As a result, the preponderance of evidence standard is not met, and this allegation is UNSUBSTANTIATED. Allegation: Staff speak to a resident inappropriately. LPA conducted interviews and observations as noted above. Based on interviews conducted, there were no corroborated statements to support the allegation of staff speaking inappropriately to a resident in care. Additionally, LPA did not observe staff speaking in an inappropriate manner to any residents in care. As a result, the preponderance of evidence standard is not met, and this allegation is UNSUBSTANTIATED. A finding of unsubstantiated means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Director of Wellness and a copy of this report was provided. Appeal rights provided.