Complaint·May 27, 2026

On 5-27-2026 at 1:30pm, Licensing Program Analyst (LPA) Michael Bilger arrived unannounced to open a complaint investigation regarding the allegation noted above. LPA met with Administrator Angela Ringu and explained the purpose of the visit. During this investigation, LPA conducted interviews with three residents and four staff members in care, and conducted facility observation. Allegation: Staff discouraged resident from using call light. LPA conducted interviews and observation noted above. Based on interviews and observation, it was determined that no corroborated statements exist to support the allegation noted above. Interviews further revealed an encouragement for residents to use call button for help, with no expression of discouragement or fear to do so. Observation conducted revealed staff consistently answer call buttons without negative statements such as discouragement to use call buttons. As a result, the preponderance of evidence standard is not met, and this allegations is UNSUBSTANTIATED. A finding of unsubstantiated means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Administrator and a copy of this report was provided. Appeal rights provided.