complaint·May 19, 2021

LPA Bruce Jacobs conducted a facility visit and met with Assistant Executive Director Nicole Bacon to complete this complaint investigation and deliver findings regarding the allegations listed above. The investigation consisted of interviews of the Executive Director and also other witnesses including the resident (R-1) identified in the complaint report. LPA requested, obtained and reviewed facility records. The investigation determined that the resident (R-1) was charged for services and those services were included on the service contract. The contact was signed by the resident and subsequently paid on a monthly basis by an insurance company. The disputed fees were reviewed by the facility and the facility agreed to resolve any ongoing dispute by with the insurance complany and resdient. The resident confirmed that he has not had to pay any monthy payments, services fees or any other charges to date. It is noted that the monthly rate has not been increased. The investigation concluded through interviews and records that there was not sufficient evidence to prove with a preponderance of evidence that the resident (R-1) was charged for services that were not required. For this reason, this allegation is determined to be UNSUBSTANTIATED.