complaint·August 17, 2022

On 08/17/2022 at 9:45am, LPA R. Campbell and Michael Bilger arrived unannounced to facility to continue the complaint investigation for the allegation noted above. During this investigation, LPA Campbell interviewed Administrator and complainant, and reviewed admission agreement and billing statements for resident1 (R1). Based on interviews and record reviews, it was determined that there was no intention to overbill. It was found that there was a misunderstanding of the facility's billing process and funds were returned. There is no evidence of an actual physical bill received. Funds have been returned as requested. As a result, this allegation is UNSUBSTANTIATED. An exit interview was conducted with Mary Margaret Chappell and copy of this report was provided to Mary.