complaint·April 9, 2021

Continued from 9099 - Page 2 It was alleged that facility staff are not informing resident's authorized representative of medical appointments. Staff interviewed denied or had no knowledge of facility not informing resident's authorized representative of medical appointments. Other interviews reported that resident's authorized representative was not notified of medical appointments, but there is no evidence. Based on the information provided through interviews, the allegation that facility staff are not informing resident's authorized representative of medical appointments is UNSUBSTANTIATED. It was alleged that facility staff yell at resident. Staff interviewed denied or had no knowledge of facility staff yelling at resident. Other interviews reported facility staff yell at resident, but there is no evidence. Based on the information provided through interviews, the allegation that facility staff yell at resident is UNSUBSTANTIATED. It was alleged that facility staff do not allow residents to choose their clothing to wear. During the interview process all except for two stated residents choose their own clothing to wear. Staff do lay the clothes out on the beds or help put clothing on residents based on their abilities. Based on the information provided through interviews, the allegation that facility staff do not allow residents to choose their clothing to wear is UNSUBSTANTIATED. It was alleged that facility staff are sleeping in resident's rooms. Two live in staff share a staff bedroom and a private bathroom. There also is no evidence of other residents or staff from another one of licensee's facilities staying at Alcor Guest Home II. Based on the information provided through interviews, the allegation that facility staff are sleeping in resident's rooms is UNSUBSTANTIATED. Therefore; the allegations are deemed UNSUBSTANTIATED. There was not a preponderance of evidence to prove or disprove that the allegations occurred as reported therefore the allegations were found to be Unsubstantiated. An exit interview was conducted with Licensee/Administrator via telephone and a copy of this report LIC 9099, 9099-C, 811, 858, and Appeal Rights was provided to the Licensee/Administrator via email and an electronic email read receipt confirms receiving these documents. Licensee/Administrator will send 9099, 9099-C back via email signed to LPA Wallace.