complaint·November 12, 2021

Licensing Program Analyst (LPA) Arlene Garcia made an unannounced visit to RM Ugale to deliver the finding of the above allegation. LPA met with Mabelyn Magsayo-Ugale, Administrator. It was alleged that the facility is not allowing resident to call family. LPA toured the facility. LPA observed facility has multiple phones available to the residents. LPA observed a functional phone in both the living and kitchen areas. R1 stated the facility was not allowing R1 to call family. R1 wanted to make arrangements with R1s Responsible Party. R1s responsible parties are R1s immediate family members. R1 is requesting R1s responsible parties make arrangements to move R1 back home. Records reviewed and interviews conducted R1 has been in contact with Responsible Party. Interviews conducted confirm Responsible Party is aware of R1s request and in process of making arrangements. LPA observed that R1 also has full access to email. LPA conducted interviews with 3 residents. All 3 residents stated they had access to the phone. Based on information provided through interviews and records reviewed, these allegations are deemed UNSUBSTANTIATED, meaning that there was not a preponderance of evidence to prove or disprove that the allegation occurred as reported. No deficiencies have been cited. Copy of the report provided to AD.