complaint·September 27, 2024

Administrator advised that R1 passed away on 3/29/24 and provided copy of LIC 624 that was sent to CCL. Administrator advised that R2 vacated the facility in August of 2024 to move out of the local area. Administrator refutes the allegation in its entirety as they have never observed staff hit or handle residents in a rough manner. Administrator further stated that R1 wanted to leave the facility and live at her own residence, as evidenced in the hospice report dated 10/25/22. Staff 1 (S1) has been working at facility since June of 2017 and never observed staff handle residents in a rough manner or hit residents. S1 claims they would have reported any abuse to administrator. S1 recalls two residents living at facility at the time of the allegation. Staff 1 recalls that R1 was aggressive and attempted to hit S1 in the face. S1 stated that they did not lay hands on R1, but blocked R1's hand. S1 recalls R1 making false statements about paying for other resident’s expenses. R1 was best friends with R2 , but they also argued. LPA reviewed R1’s medical assessment that reflects R1 had mild cognitive impairment. Although, the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. Allegation: Staff are not able to effectively communicate with residents RP alleges that there is a language barrier between staff and residents. LPA observed that Administrator and S1 were able to communicate effectively in English. Administrator and S1 stated they did not have trouble communicating with residents and that both residents were verbal and the time of the allegations. S1 stated that there was a staff member that left in January 2024, who had an Australian accent, but did not have an issue communicating with residents. Although, the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. Continued on 9099-C Allegation: Residents cannot have visitors without an appointment RP stated they visited a resident every Wednesday and made appointments to visit R1 the exact time every week, since before the pandemic. Administrator and S1 stated that residents have never been required to schedule an appointment to have visitors. They have no knowledge of the arrangements the visitors made with R1. S1 further stated that in the past visitors often dropped by unannounced. The only resident on-site is currently sleeping and is unavailable to answer questions. There is no evidence to support that visitors are required to make appointments. Although, the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. An Exit interview conducted, and a copy of this report issued.