Complaint·April 7, 2022

On 4/07/2022 at 5:15 pm, LPA interviewed Staff #1 (S1) who revealed that the receptionist is responsible for ensuring all staff and visitors wear masks upon entry, and when the receptionist is not present, management is responsible. LPA observed a central entry point for staff and visitors; however, there is access to the facility through the kitchen as well. LPA interviewed Staff #2 (S2) who stated that all staff are required to wear surgical masks and that “everyone is responsible” for making sure all staff are wearing a mask. S2 stated that the only time staff do not wear masks is when eating and drinking in the breakroom. S2 also said that staff take their masks off temporarily in the facility to get a drink. At 5:33 pm, LPA spoke with Administrator Kirk Klotthor by phone. Administrator says all staff and visitors are required to wear masks. The exception, he says, is when a resident does not understand staff, then staff will temporarily take their masks off when talking with residents. On 4/07/2022 at 5:35 pm, LPA toured the facility and observed all staff present wearing masks. Based on observations, the allegation “Staff are not wearing masks while present in the facility,” is deemed Substantiated. LPA interviewed credible witness and staff and made observations. The facility did not protect the personal rights of residents in care to be able to receive safe and healthful accommodations in that the facility staff failed to wear face coverings while providing care and supervision to residents in care and visitor was not screened upon entry. This is a violation of official government orders requiring the wearing of face coverings while working under specified conditions. Pursuant to Title 22, California Code of Regulations, the deficiency will be cited on 9099-D. Exit interview conducted, deficiency cited, a copy of this report and appeal rights emailed to Administrator.