Complaint·February 8, 2024

LPA Chavez interviewed Administrator on 12/28/22 who stated Life Enrichment staff conduct activities throughout the day, help feed residents and do outings but don’t give baths/showers. Administrator stateed that MedTechs are available if residents refuse a shower more then once and if the resident continues to refuse the facilities LVN may step in to assist. Administrator states the facilities have Concierge staff that are available, if needed to help with feeding and bathing but must be supervised. LPA Chavez toured the facility on 12/28/22 and observed 3 caregivers in each Neighborhood. LPA observed residents appeared neat with no malordors. On 1/29/24, LPA Olson toured Neighborhood 2 and 3. LPA Olson observed 3 staff in each neighborhood and residents’ appearance did not indicate a severe lack of staff. On 2/8/24 LPA Olson interviewed Staff regarding sufficient staff and if residents needs are being met. Interviews revealed sometimes there are only two staff scheduled in each Neighborhood but never just one. Most staff interviewed worked here in December 2022 and remember it being lighter then normal and less staff than usual, but no staff remembered situations where resident's needs weren't met. Staff interviewed stated sometimes after 8pm there is only one staff in the neighborhood but most residents are in bed and it's not a problem. Staff indicated it is possible to meet all the needs of residents with two staff but they prefer and all stated it's easier when there are 3 or more staff. All staff interviewed stated residents needs are always met and there is always someone they can call to help if needed. If the Neighborhood is short staffed residents may not get a shower during that shift but it is always made up the next day. Based on the information obtained, the allegation is deemed Unsubstantiated at this time. Exit interview conducted, copy of report issued.