Complaint·June 5, 2024

Staff also overheard P1 ask R1 to tell an attorney P1 can live in R1’s house. Administrator stated visitors including P1 were never turned away, but staff tried to provide supervision to the visits to ensure R1 was safe. Staff confirmed no one was denied visitors, but they did hang around P1’s visits with R1 to ensure R1 was safe. LPA interviewed R1 who stated they don’t get many visitors, as their family lives far away. R1 stated their boyfriend comes to visit and talks to them on the phone. R1 did not indicate that they are not allowed to have visitors, and is not prevented from communicating with their boyfriend. Other residents interviewed stated they have visitors and they are never turned away. Although, the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. On the allegation: Staff do not allow resident to send mail. Administrator stated residents can mail letters, and they have no reason to not allow residents to send mail. R1 stated no one has brought them stamps or stationary, but they could write a letter and send it to their boyfriend if they wanted to. Other residents interviewed stated they were allowed to send mail. Residents stated they have stamps and have addressed pieces of mail to friends and family. Other residents stated they have given mail to staff and they have mailed it for them with no issues. Although, the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. On the allegation: Staff prevent resident from making/receiving confidential phone calls. Administrator stated each neighborhood has a phone, and residents are allowed to have cell phones and landlines. Administrator stated R1 does not have a cell phone or landline as the family did not request one. R1 stated they get phone calls from their boyfriend. R1 also stated there is a phone in the facility, but they do not call anyone. Other residents stated they can make and receive phone calls freely and no one prevents them from communicating with their friends and family. Although, the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. (Continued on 9099-C) On the allegation: Staff do not maintain the facility in clean and sanitary condition. It was alleged the facility carpet was dirty in R1’s room. LPA toured the facility on March 13, 2024 and observed the facility was clean. LPA observed all carpet in the facility was clean, including in R1’s room. Residents interviewed stated they liked the facility. Although, the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. Exit interview conducted, copy of report issued.