complaint·December 17, 2024

Continued from 9099 Resident’s admission agreement states that “refund is based on the number of unused days. Refund to be issued within ten (10) days from the last day of either stay or when all belongings are removed from the facility.” Resident #’1’s rent for the month of May 2024 was paid in full at the beginning of month. Refund was requested however administrator/licensee failed to issue refund. Per Admission agreement and Health and Safety Code 1569.652 (c) “A refund of any fees paid in advance covering the time after the resident’s personal property has been removed from the facility shall be issued to the individual, individuals, or entity contractually responsible for the fees or, if the deceased resident paid the fees, to the resident’s estate, within 15 days after the personal property is removed.” Facility administrator failed to refund the pro-rated amount of the monthly rent, 05/08/24 to 05/31/24, to R1's responsible party within the required time frame required by California State law. Therefore, the allegation " Licensee did not provide a refund to resident's responsible person " is deemed substantiated. Exit interview conducted, citations, copy of report and appeal rights issued.