complaint·March 30, 2022

On the allegation: Staff denied resident access to a walker. LPA interviewed witness, staff and residents which revealed that R1 did not have R1’s own walker, the facility walker was provided to R1 for use and R1 did utilize the walker. R1’s interview revealed that R1 had no issues with access to a walker at anytime R1 was at the facility. Based on the lack of evidence this allegation is deemed Unsubstantiated at this time. On the allegation: Staff are not ensuring resident's dietary needs are met. LPA interviewed witness, staff, resident and reviewed documentation which revealed R1 did have a diet restriction on dairy. The facility staff interview revealed they followed the nondairy diet and R1 was provided Almond Milk with meals. Witness interview revealed R1 liked certain things to eat and certain meals which was not normal for the facility to provide so the admission agreement stated R1’s friend would provide some of R1’s food. Staff interviews revealed that salmon was purchased and provided to R1 regularly as that is what R1 like to eat. R1 stated the facility at some point provided everything R1 needed and it was not an issue. Based on the lack of evidence this allegation is deemed Unsubstantiated at this time. On the allegation: Staff did not ensure resident's care needs were met. LPA interviewed Staff, Witness Residents, and documentation which revealed the staff provided care, supervision and the residents needs were being met. A third-party agency visited R1 at the facility and no notation were made about needs not being met. R1’s interview revealed R1 was able to rehabilitate and leave the facility to be on R1’s own. R1 did feel the facility was short staffed and if staffed additionally the residents needs could have been met better as sometimes you had to wait for the staff to be available if the staff was dealing with another resident, the staff were attentive and did their job. Based on the lack of evidence this allegation is Unsubstantiated at this time. On the allegation: Resident's bathing needs are not met. LPA interviewed staff, residents, and reviewed shower documentation. The documentation revealed that R1 was showered regularly. Staff interviews revealed each resident had a shower schedule and showers are documented on file and any refusals are noted. Continued 9099-C R1’s interview revealed R1 was showered regularly, they were quick showers lasting minutes getting R1 in the shower, wet, washed and out of the shower. R1 did not have any issues with R1’s shower schedule. Based on the lack of evidence this allegation is deemed Unsubstantiated at this time. On the allegation: Facility denied Resident access to phone calls. LPA interviewed Staff, witness, and residents which revealed the facility did have a working telephone and it was available for resident use. R1’s interviewed revealed R1 had no issues with the telephone and R1 had R1’s own cell phone to make calls. Based on the lack of evidence this allegation is deemed Unsubstantiated at this time. Exit interview conducted, no deficiencies cited, copy of report emailed to Administrator/Licensee.