complaint·March 14, 2023

Administrator stated the facility had a total loss of 31 inactive residents records destroyed. Administrator sent LPA photographs of the flooding to the property and insurance claim submitted for the flooding to the property. Administrator was not able to produce the records requested to the authorized representative (AR) and explained it was due to the flooding that occurred at the off site storage. Administrator sent an email to the AR stating AR could get some of the records requested through the residents PCP doctor and the Hospice Agency that provided hospices services to R1. Administrator confirmed with R1's doctor and hospice agency that these records were provided to the AR. Administrator stated the facility does not destroy any records until after the 3 years that regulation allows and would produce the records if able. Administrator mailed a copy of the all the blank admissions forms/paperwork to the AR. Based on the evidence the administrator could not produce the records due to unforeseen circumstances of the flooding in a natural disaster this allegation is deemed Unsubstantiated at this time. LPA issued a Technical Advisory for best practices to avoid this from reoccurrence in the future. Exit interview conducted, Technical Advisory issued, copy of report printed for Administrator/Licensee.