complaint·September 15, 2023

On the allegation: Staff left residents alone at the facility for an extended amount of time. LPA conducted interviews with Witness which revealed on 09/13/2023 upon arrival about 1:08pm the facility did not have any staff present for a period of 45 minutes to 1 hour leaving 3 residents at the facility alone without supervision and staff returned to the facility around 1:50pm. LPA's interview with Licensee/Administrator revealed residents were left alone around 1:00pm after lunch Administrator went to CVS pharmacy to pick up resident medications then to a convenient store about a block and a half away from the facility to pick up a grocery item needed for dinner. Licensee/Administrator felt it was a bad judgment and was gone for only 15-20 minutes total. LPA interviewed residents which revealed 2 of 3 residents remembering being left alone, not sure of the exact date, it was a few days ago and the residents think it was for over 1 hour or so but more than 15-20 minutes. LPA reviewed 3 residents LIC. 602A Physicians Report according to those reports the facility has residents diagnosed with dementia, a resident on hospice services, a resident requiring 24/7 supervision, and a resident that can not leave the facility unassisted. Based on the evidence this allegation is Substantiated at this time. Exit interview conducted, deficiency cited, civil penalty assessed, copy of report and appeal rights printed for Licensee/Administrator.