Complaint·July 3, 2024

On 07/03/2024, LPA Jeffries reviewed 4 of 4 Residents’ LIC602’s (Physicians Reports) indicating that 3 of 4 Residents have cognitive impairment or Dementia. LPA noted that English is the primary language of 4 of 4 residents. On 06/03/2024, S1 was observed by a reliable witness speaking Tagalog while providing direct care of resident and subsequently the facility was citied for personal rights violation on 06/06/2024 for that violation. The Administrator conducted training of which verification of personal rights training was sent by email to LPA on 06/11/2024. This is the second violation of resident’s personal rights, by speaking a forging language in the direct presence of residents in care who have cognitive impairment to dementia diagnosis which does not accord residents dignity in their relationships with staff. At this time there is enough evidence to support the allegation of, “Staff spoke another language in front of residents in care.” and is substantiated at this time. Exit interview, report read, citation and civil penalty issued, report and appeal rights provide.