Complaint·August 9, 2021

On the allegation: Staff member denies residents beverage of choice. LPA interviewed Staff 1 (S1), Staff 2 (S2), Staff 4 (S4), Staff 5 (S5) and staff 6 (S6) as well as interviewed witness 1 (W1), Witness 2 (W2), witness 3 (W3), Witness 4 (W4), Witness 5 (W5) and Witness 6 (W6) none of the interviews conducted revealed staff member denying residents choice of beverage. Based on the lack of evidence this allegation is deemed Unsubstantiated at this time. On the allegation: Facility isolates resident to their bedroom. LPA interviewed S1, S2, S4, S5, S6, W1, W2, W3, W4, W5 and W6 none of the interviews revealed residents were being isolated. W1-W5 interviews revealed residents were free to do what they wanted, and staff encouraged activities and socialization with the residents. Based on lack of evidence this allegation is deemed Unsubstantiated at this time. On the allegation: Staff are not trained properly or adequately with resident’s assistance with daily living. LPA interviews with S1, S2, S4, S5, S6 revealed that staff are trained properly and adequately to handle the residents care and assistance with daily living. Interviews with W1-W6 revealed the staff seemed to be trained and staff know how to take care of the residents properly. LPA reviewed training records of staff on 08/09/2021 at 11:45 am which show staff were trained according to regulation requirements. Based on the lack of evidence this allegation is deemed Unsubstantiated at this time. Exit interview conducted and copy of report emailed to the administrator.