Incident investigation·February 27, 2026

Licensing Program Analyst (LPA) De Leon conducted a case management-incident visit to the facility above. LPA met with back up Administrator Jessica Bailey and explained the purpose of the visit. Community Care Licensing (CCL) received a self reported incident report from the facility dated 12/10/2025. LPA De Leon received a telephone call from Administrator Rachelle Tellez on 12/10/2025 reporting resident 1(R1) and resident 2 (R2) had an incident where a personal trainer contracted by resident 2(R2) was involved in kicking R1's walker back so R1 could not push R1's walker into R2's wheelchair. On 02/05/2026 Administrator Rachelle Tellez sent LPA De Leon a copy of the video surveillance she had sent to LTCO of the incident. LPA De Leon reviewed the video surveillance and it was found that the personal trainer of R2 was left alone with both R1 and R2 in a common area of the facility. The personal trainer as a contractor hired by R2 was not able to be left alone with R1 and no staffing of the facility was present at the exact time of the incident, staffing immediately came into the common area as soon as the incident had ended. The personal trainer that was contracted by R2 was not on the facility approved Guardian roster for CCL and therefore should not have been left alone with R1 in care without being associated to the facility Guardian roster. Exit interview conducted, deficiency cited, civil penalty assessed, copy of report and appeal rights printed for Administrator.