complaint·July 8, 2021

On the allegation: Facility interfered with resident receiving mail. Interviews conducted by LPA revealed the staff did not sign for any packages at the facility on 06/19/2021 and no staff checked the mail at the facility on 06/19/2021. The mail procedures at the facility have the administrator checking the mail Monday - Friday only. If a package comes on the weekend that would require a signature the administrator is notified, the staff on duty sign for the package and then staff leave it in the office for the administrator to process. There is no record to indicate the facility, the staff or R1 received a package on 06/19/2021. Postal records show the mail person left a package in the mail box at the facility address on 06/19/2021 at 2:20pm, this package was a certified letter with return receipt. The return receipt was not signed for by staff at the facility and the person that mailed the package to R1 did not receive a signed return receipt for the package sent. Interviews with Administrator's did not reveal any package left in the mail box over the weekend of 06/19-06/20, 2021. LPA did not observe the contents of the package in R1's room. R1 was served an envelope containing court documents on 05/25/2021 and those documents are present in R1's records. The facility does have a mail box at the front of the residence, it does not lock and it is accessible at the street. Staff log all residents property as it is received and LPA reviewed those log records. R1 did not have any property logged in during June 2021. The resides property logs are dated and kept in the residents files. Based on the lack of evidence the allegation is deemed Unsubstantiated at this time. Exit interview conducted and copy of report emailed the Administrator.