complaint·August 19, 2021

At 10:50am on 08/19/2021, LPA interviewed R2 and R3, both R2 and R3 deny having to wait on call button responses. Both R2 and R3 state they have only used their call buttons in emergencies and the times they had to use them there was no abnormal waiting for staff response. Administrator conducted staff training on clearing call buttons prior to LPA’s initial visit on 05/28/2021. Based on the interviews and documentation the allegation of “Faculty failed to promptly respond to resident call buttons.” Is unsubstantiated at this time. As to the allegation of, “Facility did not provide safe accommodations to resident.” It was discovered through direct observations and interviews that R1’s room and bathroom had no items in disrepair or broken. At 9:10am on 05/28/2021, LPA and Business Office Manager (BOM) conducted a physical inspection of R1’s room; LPA tested the shower pressure, it was good; the water temperature was with in regulations. LPA checked to ensure all safety handles were securely attached to the walls. LPA did not observe any broken shower or bathroom parts. LPA observed that the commode was firmly anchored to the floor. LPA and BOM did not observe any safety hazards or disrepair items in R1’s room at the time of inspection. Interviews of R1 and staff did not reveal any hazards or disrepair items, therefore the allegation of, “Facility did not provide safe accommodations to resident.” Is unsubstantiated at this time. Exit interview, report singed, report emailed.