complaint·March 10, 2022

During the investigation process on this day, LPA reviewed resident files for meal plans and doctors orders pertaining to meal plans and functional capabilities as it relates to food services. LPA De Leon conducted interviews with staff and residents from 1:00 PM- 5:00pm. LPA toured the facility Kitchen, dining room and food supply at 1:35pm. On the allegation: Facility's food is not of good quality. LPA Interviewed staff and residents which revealed the food is of good quality but not always cooked well, over cooked at times and sometimes tasted bland. Facility invoices show adequate and quality food being purchased regularly. LPA Jeffries took photographs of quality foods. LPA De Leon observed quality food in refrigerator, freezer and walk in pantries. Based on the lack of evidence this allegation is deemed Unsubstantiated at this time. On the allegation: Licensee is not providing nutritious food. LPA interviewed staff and residents which revealed the food is nutritious. The facility invoices, tour of kitchen, photographs of the meals all show food with nutritional value. The facility meets regulation requirements for food service. Based on the evidence this allegation is Unsubstantiated at this time. Exit interview conducted and copy of report emailed the Administrator. During the investigation process on this day, LPA reviewed resident files for meal plans and doctors orders pertaining to meal plans and functional capabilities as it relates to food services. LPA De Leon conducted interviews with staff and residents from 1:00 PM- 5:00pm. LPA toured the facility Kitchen, dining room and food supply at 1:35pm. On the allegation: Food is served cold. LPA's interviewed staff and residents which revealed during 2020, quarantined and isolation periods the food served to the residents rooms was cold. Staff interviews reveal numerous complaints from residents at the time the food was arriving cold. The facility made adjustments and purchased additional warming equipment to help with the complaints that were coming in. Based on the evidence this allegation is Substantiated at this time. Exit interview conducted, deficiency cited, copy of report and appeal rights emailed to administrator.