complaint·March 11, 2022

On the allegation: Staff Member does not treat residents with dignity and respect. LPA interviews with staff revealed that there were some staff back in 2020-2021 that spoke in a demeaning way to residents in care, some staff were terminated or left for those reasons, and all current staff is interacting well with the residents and no one in 2022 has heard any other complaints from residents about interaction with staff. The facility did an internal investigation due to this complaint and found that R1 and S1 had had a conversation were the resident felt dis-respected and staff’s interaction with R1 was unprofessional. The investigation also revealed S1 had several other inappropriate interactions with staff, residents and 3 rd party agencies. S1 resigned from employment with the facility on 02/04/2021 during the completion of the investigation. The facility terminated employment with two other staff members on 12/04/2020 and 04/21/2021 for general disrespect of residents in care. Based on the evidence this allegation is deemed Substantiated at this time. On the allegation: Staff member made inappropriate comments to residents. LPA’s conducted interviews with staff, residents, and reviewed documentation that revealed a few staff had made inappropriate comments to residents in care. The facility S1 resigned on 02/04/2021 during an investigation regarding inappropriate language and general disrespect of residents. The facility terminated S2 on 12/04/2020 and S3 on 04/12/2021 due to general disrespect of residents. Based on the evidence this allegation is deemed Substantiated at this time. Exit interview conducted, Deficiency cited, Civil Penalty assessed, copy of report and appeal right emailed to Administrator.