complaint·May 24, 2023

The facility billing system ultimately will resolve billing issue in no more than two billing cycles. However, there is no indication on the residents billing statement that the newly added service will be prorated, which caused a temporary over billing when services are added during the billing cycle. The facility overcharges the new service without explanation of how it gets resolved and because there is no explanation the resident receives a bill for the wrong amount for that month. Based on the initial monthly overcharge the allegation of, “Facility overcharging residents.” Is substantiated at this time. As to the allegation of, “Facility posted photos of residents on social media.” It was discovered through photographs, and interviews that on 10/10/2022, photographs of R1 and R2 were posted to the facilities Facebook page. Both R1 and R1 had singed the facility's likeness of release form, stating that they did not wish to share their image to be published. LPA observed photographs of images. LPA interview Administrator on 10/27/2022 where it was stated that they acknowledged the photographs were posted on Facebook by mistake and were removed “a few days later.” Based on photographs and interviews the allegation of “Facility posted photos of residents on social media.” Is substantiated at this time. Exit interview, citation and technical violation issued, appeal rights and report provided. Based on documentation, and interviews, there is not enough evidence to support the allegation of, “Facility did not notify authorized representative of resident being assessed by staff.” and is unsubstantiated at this time. As to the allegations of, “Facility falsely advertised food items.” and “Food being served to residents is not of quality.” It was alleged through photographs that spinach and asparagus was not of quality at the facility. LPA conducted interviews with Residents 1 – 6 who all stated that the food at the facility has never been spoiled or rotten to their knowledge. R1 stated that they “didn’t like the choices but they are a picky eater.” R2 stated there are enough food choices that are of good quality but there is always someone who is not going to like the food.” LPA observed diet assessment for R1 conducted on 06/03/2022 that stated, “regular diet”. LPA interview S7 stated that the facility receives two shipments of food each week and fresh fruits and vegetables are always verified by S7 or staff to be fresh before serving to residents. LPA conducted visits on 10/27/2022, 11/17/2022, and 03/02/2023, food always appeared to be of good quality. LPA reviewed the facilities advertisement for dining and LPA found food to be of same quality as pictured as in web based advertisement. Based on interviews, observations, and documentation there is not enough evidence to support the allegation of, “Facility falsely advertised food items.” and “Food being served to residents is not of quality.” and are unsubstantiated at this time. As to the allegation of, “Resident's chart notes are inaccurate.” It was alleged that R1’s chart notes had indicated that R1 observation by staff were inaccurate. On 11/17/2023, LPA interviewed Staff 1 -7. S1- S7 all indicated that R1 had some difficulty in dining and navigating throughout the facility when spouse was not present. S1 -S7 all so concurred that R1 had no challenges with dining and navigating throughout the facility when spouse was present. Interviews conducted on 11/17/2023 represent same findings as chart notes. Based on documentation of chart notes and staff 1-7 interviews there is not enough evidence to support the allegation of, “Resident's chart notes are inaccurate.” and is unsubstantiated at this time. Exit interview, report read, report singed and report provided.